We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
As always had an excellent stay at the bitacora from the cleaning staff to the reception staff they are excellent The bar & restaurant absalutely fab it’s run by my good friend Jose he is top class and gayle and Raul who work the bar are excellent too 😁👍
The only thing I would say that’s wrong is the prices 😢
Dear Norman, Thank you for your lovely review and continued loyalty to Bitacora Apartments. We’re delighted to hear you enjoyed the staff, bar, and restaurant—Jose, Gayle, and Raul will be happy to know they made your stay special! We appreciate your feedback about the prices and will take it into consideration. Best regards,
Director General
We loved the bitacora and will definitely return next year. We've stayed numerous times now and love it each time.
The only negative comment I would have would be the towels and bed sheets. The towels didn't smell clean on occasion and we had to go ask for clean bed sheets when we arrived. Overall though we had a lovely stay.
Dear Alicia, Thank you for your kind words and for being a returning guest at Bitacora Apartments. We are glad you love staying with us! We apologize for the issues you experienced with the towels and bed sheets and will address this to ensure a better experience next time. We look forward to welcoming you back next year! Best regards,
Director General
It's nice and relaxed, accommodating for babies too
A high chair for baby in room would be great on request
Dear Fiona, Thank you for your fantastic review! We are glad you enjoyed the relaxed atmosphere and found our apartments suitable for families with babies. We appreciate your suggestion about the high chair and will take it into consideration to improve our service. Best regards,
Director General
