Thank you very much for taking the time to share your feedback and, above all, for the loyalty you have shown us over more than 20 years staying at Bitacora Apartments. We truly appreciate your continued trust, and we are pleased to see that our reception team once again met your expectations, as reflected in your excellent rating. We are genuinely sorry for the inconveniences you experienced during this stay. Our maintenance team always aims to provide quick and effective solutions, so we regret that the temporary measure applied to prevent rainwater from entering was not sufficient, and that the replacement of the kitchen sink plug was not handled with the promptness it should have been. We will review these procedures internally to ensure that similar situations are resolved more efficiently in the future. Regarding cleanliness and value for money, we understand your perception. Our housekeeping team works hard to maintain a consistent level of quality, and we will reinforce our internal checks to ensure every apartment meets the standards our complex is known for. As for pricing, rates can vary depending on season and demand, but we always strive to offer a fair balance between cost, facilities, and services. We are sorry that this year you did not feel the value matched your expectations. We also take note of your comment regarding refurbishment. While many guests appreciate the spacious layout and comfort of the apartments, we fully understand the importance of updating and improving, and we are evaluating enhancements to continue offering an experience that meets the expectations of our most loyal guests. It saddens us to hear that, after so many years and with such a large family group staying with us, you are considering not returning. Your feedback is extremely valuable and helps us continue improving. We truly hope that in the future we may have the opportunity to regain your confidence and welcome you back as part of the Bitacora family.

Thank you very much for taking the time to share your feedback and for highlighting the excellent service provided by our reception team, as well as the great experience you had at our pool bar. We are delighted to know that both the food and the staff left such a positive impression. We are, however, genuinely sorry to hear that the cleanliness of the apartment did not meet your expectations. This rating is significantly lower than what we usually receive, as cleanliness is one of the aspects most valued by our guests and one we monitor very closely. It would have been extremely helpful to have more details about what specifically did not meet your standards, as this would allow us to investigate the situation thoroughly and address it directly with our housekeeping team. Even so, we will review this internally to reinforce our procedures and ensure consistency. Regarding the value for money, we understand that each guest may perceive this differently depending on their experience. We always aim to offer a fair balance between price, facilities and services, and we appreciate your comment as it helps us continue improving. We also take note of your suggestion about the sun loungers at the pool. Although we carry out periodic updates of our outdoor furniture, we appreciate your feedback and will consider it in our next review of facilities. Thank you again for your visit and for sharing both the positive and the constructive aspects of your stay. Your comments are truly valuable to us, and we hope to have the opportunity to welcome you back and offer you an experience that fully meets your expectations.

Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay at Bitacora, appreciated the layout, and felt well looked after by our friendly staff, bar team, and reception. It is wonderful to know that everything was to your satisfaction. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Kind regards, Customer Service Department