Justificación Subvención Transición Verde
Tenemos un buen sistema de medición de calidad debido a las opiniones de nuestros huéspedes.
Las siguientes calificaciones y comentarios han sido escritas por huéspedes que han reservado a través de nuestro sitio web. Estas personas nos han autorizado a publicar su nombre, las fechas de su estancia y la evaluación que han hecho de nuestro establecimiento.
Días después de la salida de Apartamentos Bitacora Club, los huéspedes han recibido un formulario de medición de calidad y satisfacción de clientes, enviado por la empresa Ecommerce Hotels, esta compañía garantiza que las evaluaciones han sido realizadas por personas que han estado hospedadas en Apartamentos Bitacora Club, a diferencia de los comentarios que se publican en portales de opinión, los que no garantizan que las evaluaciones y comentarios hayan sido realizados por personas que se han hospedado en nuestro establecimiento.
El siguiente cuadro informa el promedio de las evaluaciones realizadas por nuestros huéspedes, a través del sistema de medición de calidad proporcionado por la empresa Ecommerce Hotels.
Total opiniones últimos 12 meses.
Global
Each room had a very close pool view
I had a 6 year old and would have preferred a ground apartment, however I did not specify this to anyone. There wasn't much improvement needed.
Thank you very much for your wonderful review and for awarding us a perfect overall score of 10 out of 10. We are delighted to hear that you enjoyed the pool views from each room and that your stay was so positive. We appreciate your comment regarding the preference for a ground‑floor apartment when travelling with a young child. As you mentioned, this was not specified prior to arrival, but we would have been happy to assist with this request whenever possible. Please feel free to let us know your preferences in advance for future stays so we can do our best to accommodate them. We are pleased to know that, overall, you felt there was little that needed improvement, and we truly value your feedback. Thank you once again for your participation. We look forward to welcoming you back on your next visit. Kind regards, Customer Service Team
Director General
We love staying at the Bitacora and just enjoyed our 14th stay as a family. We'll hopefully return next year a bit later in the year for a big family birthday celebration.
The only thing I would say is to have someone clearing towels that have been put down before the pool opened at 10am. This wasn't an issue for the first half of our stay however for the second half people were going under the barrier to claim beds before the pool had been opened.
Thank you very much for sharing your feedback and for awarding us an excellent overall score of 9.3 out of 10. We are delighted to hear that you and your family continue to enjoy your stays with us, and it is truly wonderful to know that this was already your 14th visit. Your loyalty means a great deal to our entire team. We are pleased that you appreciated our reception service, the restaurant, the cleanliness of the apartments and the overall value for money. It is also lovely to hear that you are planning to return next year for a special family celebration. Regarding your comment about towel placement before pool opening, we appreciate you bringing this to our attention. We understand how important it is for all guests to enjoy a fair and relaxed experience around the pool. Your feedback is valuable, and we will continue working to ensure that pool rules are respected so everyone can enjoy their time comfortably. Thank you once again for your trust, your loyalty and your thoughtful comments. We look forward to welcoming you and your family back for another wonderful stay. Kind regards, Customer Service
Director General
Pool area perfect, food in bar reasonable price and good quality. Apartment perfect in every way,highly recommend
Nothing
Thank you very much for sharing your feedback and for awarding us an excellent overall score of 9.5 out of 10. We are delighted to hear that you enjoyed our perfect pool area, the good quality and reasonable prices at the bar, and that the apartment met all your expectations. It is wonderful to know that you found everything perfect in every way and that you would highly recommend our complex. Your kind words about the value for money, reception service and overall experience are truly appreciated by our team. We also thank you for noting that there was nothing you felt needed improvement. Feedback like yours motivates us to continue offering a comfortable, clean and welcoming environment for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Kind regards, Customer Service
Director General
