OPINIONS
We have a very good quality measurement due to our own guest reviews.
We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
La limpieza ha mejorado notablemente desde mis estancias anteriores. La camarera de pisos fue excelente durante toda la estadía.
Me sorprendió que la camarera del bar no hablara español, lo que nos dificultó la comunicación. Lo que realmente me pareció un problema es que se ocupan las hamacas con toallas y luego no las usan durante horas o incluso en todo el día. Esto nos limitó el acceso a las hamacas varios días.
Estimada Daida, Gracias por sus comentarios y por destacar la mejora en la limpieza y el excelente servicio de nuestro personal de limpieza. Pedimos disculpas por la barrera del idioma con el personal del bar y trabajaremos para mejorar la comunicación. También estamos tratando el tema de las tumbonas y las toallas para garantizar un acceso justo para todos los huéspedes. Agradecemos sus comentarios y esperamos poder ofrecerle una mejor experiencia en su próxima visita.
Director General
We stay at Bitacora every time we visit Lanzarote and it has always been excellent all the staff at reception cleaners and at the poolside bar would do anything to help they are so friendly we 100% recommend Bitacora
The race to get a sunbed at the pool at 9am every morning is a bit frustrating
Dear Louise, Thank you for your wonderful review and for your continued support of Bitacora Lanzarote. We are delighted to hear that you have consistently enjoyed your stays with us and appreciate the positive feedback about our staff and services. We understand that the rush for sunbeds can be frustrating. While we strive to manage this as effectively as possible, we encourage guests to approach the reception with any concerns during their stay, as we are always keen to assist. Thank you again for recommending us. We look forward to welcoming you back on your next visit. Best regards,
Director General
We always stay at Bitacora as the apartments are very clean and tidy, the whole site including the pool is clean and tidy. The on site bar has a great selection of food and drink. Bitacora staff are welcoming and friendly. It's a great place to stay.
It's a shame that the sun loungers are no longer allowed on the ground floor apartments. We are not people who like to sit round the pool all day. Also some apartments have reclining patio chairs and some don't. Would be good if all could be reclining chairs
Dear Emma, Thank you for your outstanding review and for your continued loyalty to Bitacora Lanzarote. We are delighted to hear that you appreciate the cleanliness of our apartments, the quality of our on-site bar, and the friendliness of our staff. We understand your concerns regarding the sun loungers and patio chairs. While our policies and amenities are designed to accommodate various preferences, we encourage you to discuss any specific requests or issues with the reception during your stay. Our team is always available to assist and address your needs. We look forward to welcoming you back for another enjoyable stay. Best regards,
Director General