Justificación Subvención Transición Verde
Nós temos uma medição de qualidade muito boa, devido às nossas próprias avaliações de hóspedes.
As seguintes classificações e comentários foram escritos por hóspedes que reservaram através do nosso site. Essas pessoas autorizaram-nos a publicar o seu nome, as datas da sua estadia e a avaliação que fizeram do nosso estabelecimento.
Dias após a partida do Apartamentos Bitacora Club, os hóspedes receberam uma forma de medição de qualidade e satisfação do cliente, enviada pela empresa Ecommerce Hotels, esta empresa garante que as avaliações foram feitas por pessoas que se hospedaram no Apartamentos Bitacora Club, ao contrário do comentários publicados em portais de opinião, que não garantem que as avaliações e comentários tenham sido feitos por pessoas que permaneceram em nosso estabelecimento.
A tabela a seguir mostra a média das avaliações feitas pelos nossos hóspedes, através do sistema de medição de qualidade fornecido pela empresa Ecommerce Hotels.
Total de avaliações nos últimos 12 meses.
Global
I enjoyed apartment was clean & the bed, pillow really comfy. Apartments were quiet. Nicely decorated & shower powerful & hot water. The bar staff, drinks & food were lovely. Definitely stay again.
I asked for pool view but got a view of a wall & no sun was disappointed.
Thank you very much for your lovely review and for awarding us such high scores across all categories. We are delighted to hear that you enjoyed your clean and comfortable apartment, the quiet atmosphere, the powerful shower, and the friendly service from our bar staff. It is wonderful to know that you would definitely stay with us again. Regarding your comment about the pool view, we are sorry to hear that the assigned apartment did not meet your expectations. Apartment allocation always depends on availability at the time of arrival, but we fully understand how important natural light and views can be for our guests. Your feedback is very valuable and will be taken into consideration for future stays. Thank you once again for your kind words and constructive comments. We hope to have the pleasure of welcoming you back soon. Kind regards, Customer Service Team
General Manager
I enjoyed apartment was clean & the bed, pillow really comfy. Apartments were quiet. Nicely decorated & shower powerful & hot water. The bar staff, drinks & food were lovely. Definitely stay again.
Location and price. Plus the white sheets and pillowcases a plus for me.
The sunbeds need to be changed. Plus umbrellas need updating.
Thank you very much for your overall score of 9 out of 10 and for sharing your feedback with us. We are delighted to know that you appreciated our excellent location, the good value for money, and the comfort of having white sheets and pillowcases, which many guests find reassuring. Your perfect ratings for Reception Service (10/10) and Restaurant Service (10/10) are especially appreciated by our team. Regarding your comment about the sunbeds and umbrellas, we are grateful that you brought this to our attention. While these areas continue to receive regular maintenance, we understand that over time they may show signs of wear, especially with constant exposure to the sun and sea breeze. Your suggestion is valuable and will be taken into consideration as we plan future improvements to enhance guest comfort around the pool area. Thank you once again for your visit and for highlighting both the positive aspects and the areas where you feel we can improve. We hope to have the pleasure of welcoming you back on your next stay in Lanzarote. kind regards customer service
General Manager
