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Vi har en veldig god måling på grunn av våre egne gjesteanmeldelser.
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Dager etter avreise fra Apartamentos Bitacora Club har gjestene mottatt en form for kvalitetsmåling og kundetilfredshet, sendt av firmaet Ecommerce Hotels, dette selskapet garanterer at evalueringene har blitt gjort av personer som har bodd på Apartamentos Bitacora Club, i motsetning til kommentarer som publiseres i opinionsportaler, som ikke garanterer at evalueringene og kommentarene er gjort av personer som har oppholdt seg i etableringen vår.
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Antall besøk siste 12 måneder
Globalt
Enjoyed my 3rd stay at The Bitacora . Reception staff are very friendly and welcoming , the cleaners do a good job maintaining the properties. The food and service at the pool bar is fab
Very nice hotel and very well run. Staff very nice and help you out with anything. Rooms are a great standard and pool area is very good. Can’t wait to come again.
stayed recently with yourselves and I just want to past on a message of gratitude towards the staff of the hotel especially reception . I had a very unwell baby my time there and had to move around rooms quite a bit the lad on reception I didn't get his name but he was so helpful towards us he made sure we always had a ground floor to accommodate the baby and even offered to ring doctor for the baby he gave us names of medication for myself while I was also unwell he genuinely went above and beyond . He allowed us to move room before required check in time to help make our trip easier with the sick baby . I have stayed in many places in Lanzarote as I have been coming neatly 10 years and I have never had a staff member treat me and my family so well and be so caring so I would really like to express my gratitude and thanks if this could be passed on .
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Dear Sara, Thank you so much for your kind words and feedback. We're glad to hear that our staff, especially our reception team, was able to assist you during a challenging time with your unwell baby. We'll make sure to pass on your gratitude to the team member who helped you. Your comfort and well-being are always our top priority, and we're grateful for your recognition. We hope to welcome you and your family back again soon under happier circumstances. Best Regards,
Director General