We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
The staff are very friendly and helpful. We in enjoyed are stay and will be back again next year for the 3rd year in a row . Thanks
More umbrella around the pool would be nice
Dear Sarah, Thank you for your kind review of Bitacora Apartments. We are delighted to hear that you enjoyed your stay and that you will be returning for the third year in a row! We appreciate your suggestion regarding more umbrellas around the pool and will take it into consideration to improve our guests’ comfort. Kind regards,
Director General
Quietness, the bar, the rooms are lovely, staff were helpful
More sunbeds. Or someone managing people putting towels on their beds and leaving them there all day. We struggled to find a bed most days and had to just swim and come back and sit on the balcony.
Dear Karen, Thank you so much for your wonderful review of Bitacora Apartments. We are delighted that you enjoyed the quiet atmosphere, the bar, and our helpful staff. We understand your concern about sunbeds and kindly remind you that while we provide plenty of sunbeds and umbrellas for all guests, to ensure everyone has a fair chance, towels should not be left on beds all day. Our lifeguard is trained to clear unused sunbeds after a short period. We truly appreciate your understanding and feedback. Kind regards,
Director General
El complejo está súper bien en general, buena ubicación y trato excelente. Agradezco enormemente que nos hayan dado una habitación mayor ya que nuestra estancia fue así del 10. Todo muy limpio, buena decoración y el trato de recepción impecable.
Como única pega, pondría el dejar poner toallas desde bien temprano a clientes que se van a la habitación y no dejan hamacas libres para los que si están en ese momento en la piscina.
Estimada Carlota, Muchas gracias por su excelente valoración de Bitacora Apartments. Nos alegra mucho saber que disfrutó de la habitación más amplia, la limpieza, la decoración y el trato de recepción. Tomamos nota de su sugerencia sobre las hamacas para mejorar la experiencia de todos nuestros huéspedes. Esperamos darle la bienvenida nuevamente muy pronto. Atentamente,
Director General
