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We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Kitchen unit had door missed matched. Sofa and cushions were in a poor condition. I am a regular visitor and always book superior apartment. Reception staff Marco and Ridric excellent
Kitchen unit had door missed matched. Sofa and cushions were in a poor condition. I am a regular visitor and always book superior apartment. Reception staff Marco and Ridric excellent
Few more utensils in kitchen . Egg whisk proper bowl for cereal
Dear Anne Marie, Thank you for your review and, above all, for your continued loyalty to Bitácora Club Lanzarote. We truly appreciate having you as a regular guest. We are delighted to hear your positive comments about Marco and Ridric. We will be sure to share your kind words with them, as they will be very pleased to know they helped make your stay enjoyable. We are also grateful for your constructive feedback regarding the apartment furnishings and kitchen equipment. We are sorry to hear that the condition of the sofa and cushions, as well as the mismatched kitchen unit door, did not meet the standards you expect from one of our Superior Apartments. Your comments have been passed on to the relevant departments for review. We also appreciate your suggestions for additional kitchen utensils, including an egg whisk and suitable cereal bowls. Feedback like yours helps us identify opportunities to enhance our guests' experience. Thank you again for choosing to stay with us, and we look forward to welcoming you back to Bitácora Club Lanzarote in the near future. ☀️🏝️ Kind regards, The Bitácora Club Lanzarote Team 💙
Director General
We love everthing
no improvements needed
Thank you very much for awarding us a 10 out of 10 rating and for sharing such a wonderful review. We are truly delighted to hear that you loved everything about your stay. Your kind words about our reception service, restaurant team, cleanliness and overall value for money mean a great deal to us. Our staff work hard every day to ensure a warm, welcoming and well‑maintained environment for all our guests, and feedback like yours is incredibly rewarding. We are pleased to know that you felt no improvements were needed, as this reflects our ongoing commitment to offering a consistently high‑quality experience. Thank you once again for choosing our complex and for taking the time to share your impressions. We look forward to welcoming you back on your next visit. Kind regards, Customer Service
Director General
