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We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
We love staying at the Bitacora and just enjoyed our 14th stay as a family. We'll hopefully return next year a bit later in the year for a big family birthday celebration.
The only thing I would say is to have someone clearing towels that have been put down before the pool opened at 10am. This wasn't an issue for the first half of our stay however for the second half people were going under the barrier to claim beds before the pool had been opened.
Thank you very much for sharing your feedback and for awarding us an excellent overall score of 9.3 out of 10. We are delighted to hear that you and your family continue to enjoy your stays with us, and it is truly wonderful to know that this was already your 14th visit. Your loyalty means a great deal to our entire team. We are pleased that you appreciated our reception service, the restaurant, the cleanliness of the apartments and the overall value for money. It is also lovely to hear that you are planning to return next year for a special family celebration. Regarding your comment about towel placement before pool opening, we appreciate you bringing this to our attention. We understand how important it is for all guests to enjoy a fair and relaxed experience around the pool. Your feedback is valuable, and we will continue working to ensure that pool rules are respected so everyone can enjoy their time comfortably. Thank you once again for your trust, your loyalty and your thoughtful comments. We look forward to welcoming you and your family back for another wonderful stay. Kind regards, Customer Service
Director General
Pool area perfect, food in bar reasonable price and good quality. Apartment perfect in every way,highly recommend
Nothing
Thank you very much for sharing your feedback and for awarding us an excellent overall score of 9.5 out of 10. We are delighted to hear that you enjoyed our perfect pool area, the good quality and reasonable prices at the bar, and that the apartment met all your expectations. It is wonderful to know that you found everything perfect in every way and that you would highly recommend our complex. Your kind words about the value for money, reception service and overall experience are truly appreciated by our team. We also thank you for noting that there was nothing you felt needed improvement. Feedback like yours motivates us to continue offering a comfortable, clean and welcoming environment for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Kind regards, Customer Service
Director General
La ubicacion y la amplitud del apartamento
