Regulations to guarantee the maximum health safety standards.
In order to preserve the low epidemiological incidence in the Canary Islands and guarantee the sustainability of tourist activity, the Government of the Canary Islands establishes the following regulations for access and accommodation in tourist establishments.
It is mandatory to download and keep active during your stay on the islands, as well as the 15 days immediately after your return to your place of origin, the RADAR COVID infection alert mobile application.
THIS TOURIST ACCOMMODATION WILL DENY ACCESS TO ANY PERSON WHO DOES NOT FULFILL THE PREVIOUSLY DESCRIBED CONDITIONS.
In compliance with the regulations established by the Spanish Government, we have developed and implemented our "Health & Safety" guide and suggestions, which include the recommendations of the World Health Organization (WHO) regarding the prevention of the spread of COVID-19.
The following are the measures we have implemented to maintain the highest standard of sanitary security in our establishment.
Protection screen in reception.
A free mask for guests at Check-IN.
Temperature control for our guests at Check-IN
Free disposal of hand sanitizer in apartment and common spaces.
Floor marks and signs to maintain social distance.
Limitation and reduction of capacity in common areas. In the pool maximum capacity reduction 30%, in the adult pool no more than 10 people must coincide and in the children's pool more than 2 people.
Cleaning and disinfection of textiles with steam at a temperature above 140º.
Distance and immobilization of hammocks. Capacity reduction in the solarium, maximum 30% occupancy.
All team members will wear face covers and / or face masks as needed.
Every day our team will undergo temperature controls.
Health and Safety Committee and training in health security for our team.
Permanent cleaning and disinfection of all high contact surfaces.
In accordance with WHO guidelines, we have improved cleaning and disinfection procedures, we have modified common spaces to ensure social distancing, we have redesigned our procedures to reduce interaction with our guests, and we work closely with local health authorities, implementing the recommended sanitary measures.
In order for you to enjoy your stay in complete safety and tranquility, always respect the instructions of our team and practice these actions.
Wash your hands with soap and water frequently.
Keep a distance of 1.5 meters with other people, if you cannot do it wear a mask.
We recommend the use of masks in common spaces, when you cannot maintain a distance of 1.5 meters with other people.
When you cough or sneeze, cover your nose and mouth with your elbow flexed or with a tissue.
Do not touch your eyes, nose, or mouth.
To minimize contact, avoid paying with coins and bills.
If you have a fever, cough, and shortness of breath, seek medical attention.